TRICARE, Medicare Part A & B, and EPIC Users
Select a logo below to go to the respective website:
EPIC Life Insurance, Medicare Parts A & B, TRICARE4u.com Medicare Part A and B TRICARE 4 U contacts EPIC Life Insurance

Contacts

Please refer to the appropriate tab below to find contact information to meet your needs.

 

  1. General Contacts
  2. Members
  3. Group Leaders
  4. WPS Sales
  5. Providers
  6. Careers at WPS

General WPS Contact Information

WPS website Questions

I need help using the WPS website.
Please visit the WPS Frequently Asked Questions page for assistance.
You may also Email: member@wpsic.com

Please click on a tab above to find contact information on a related topic.

Mailing Address
1717 W. Broadway
P.O. Box 8190
Madison, WI 53708-8190

Contact us:
member@wpsic.com

WPS Corporate Phone Number:
608-221-4711
Monday - Friday: 7:30 a.m. - 4:30 p.m. (CST)

PDF file type Map of WPS Madison Campus

Contact Sales
Individual and Group Sales

 

 

 

 

Contact Member Services

For help with benefits, plan changes, claims, or finding a doctor:

Phone: 888-915-4001*
Mon-Thurs: 7 a.m. - 7 p.m.
Fri: 7 a.m. - 4:30 p.m. (CST)

* If you are a member with the Patient Choice network, please call: 888-915-4160

Information about Submitting a Claim
Most health care providers will file claims for you. However, if you need to submit a claim, please write your WPS Member Number (as found on your ID card) on each page of the claim and mail it to "WPS Claims" at our address.

Mail your questions to:
WPS Member Services Administrative Operations
1717 W. Broadway
P.O. Box 8190
Madison, WI 53708-8190

Note: do not send any confidential information to the below fax address. If you have a question regarding your private health information, please use the "Send a Privacy-Protected Message" method instead (see below).

Fax Number: 608-223-3626

Send a Privacy-Protected Message
WPS offers a secure way for you to post personal questions (including health-related questions) in your secure account area. You will receive our response to your questions within one business day. To access Secure Messaging, log in to the WPS Member area, or register now if you do not already have an account.

 

Group Leaders & Businesses

Questions about Eligibility & Billing

  • Phone: 888-915-5618
  • Send a Privacy-Protected Message
    WPS offers a secure way for you to post personal questions (including health-related questions) in your secure account area. You will receive our response to your questions within one business day. To access Secure Messaging, log in to your Employer area, or register now if you don't have an account.

Questions About Using the website or Data Dashboard
Call 888-915-5477. When you call, please be at your computer with the WPS site on-screen.
Monday - Friday, 8:00 a.m. - 4:00 p.m. (CST)

 

WPS Sales

WPS Individual Sales
208 E. Olin Avenue
P.O. Box 8190
Madison, WI 53713
Phone: 800-811-1670
Fax: 608-226-4740
Email: WPSIndividualSales@wpsic.com

WPS Individual Sales

If you’re looking for information about individual, family, or Medicare supplement coverage, please contact your local WPS agent. Or, get in touch with WPS Individual Sales using the information list at right.

 

WPS Group Sales

Looking for group health, life, short-term or long-term disability, or dental insurance?
Please contact a WPS Regional Sales Office in your area.

  • Wausau, WI
    WPS Sales
    1800 Westwood Center Blvd.
    Suite 200
    Wausau, WI 54401
    Phone: 866-357-3011
    Fax: 715-843-2771
    E-mail: WPSWausauSales@wpsic.com

    Corporate
    WPS Corporate Sales
    1717 W. Broadway
    P.O. Box 8190
    Madison, WI 53713
  • Are you an Agent?
    Call 1-888-915-5061 whenever you have questions or concerns about your group or individual clients’ WPS, EPIC Life Insurance, or Delta Dental plans.

Health Care Providers

Claim Status and Eligibility Options

Questions on iExchange
Contact WPS at 800-333-5003 and ask to speak to an iExchange Representative.

Medicare Part A & B Providers
Please refer to the WPS Medicare Part A & B website.

Provider Service Hours of Operation
Monday - Thursday, 7:00am - 10:00pm (CST)
Friday, 7:00 a.m. - 4:30 p.m. (CST)
Saturday, 8:00 a.m. - 12:00 p.m. (CST)

Problems Using the website
Contact the EDI Help Desk
800-782-2680 (press #2)
Monday - Friday, 8:00 a.m. - 4:30 p.m. (CST)

Electronic Data Interchange (EDI) - Find important information about submitting claims electronically.


 

Careers Contact Information

Positions Outside of Wisconsin

Positions in Bloomington, MN
Employee Relations Recruiting
8120 Penn Avenue South
Bloomington, MN 55431
Fax: 952-885-2895
E-mail: nola.froehle@wpsic.com

Positions in Chicago & Marion, IL
Employee Relations Recruiting
912 N. Pentecost Drive
Marion, IL 62952
Fax: 618-998-5195
E-mail: daina.thome@wpsic.com

Positions in Omaha, NE
Employee Relations Recruiting
3333 Farnam Street
Omaha, NE 68131
Fax: 402-351-1312
E-mail: richard.duncan@wpsic.com

Wisconsin Positions

Professional Positions
Professional Recruiting
1751 W. Broadway
Madison, WI 53713
Fax: 608-223-5838
E-mail: jobinfo@wpsic.com
PDF file type Map of WPS Madison Campus

Hourly Positions in Madison
Employee Relations Recruiting
1707 W. Broadway
Madison, WI 53713
Fax: 608-221-6889
E-mail: april.wikel@wpsic.com
PDF file type Map of WPS Madison Campus

Hourly Positions in Wausau
Employee Relations Recruiting
Westwood Conference Center
Suite 200
1800 Westwood Center Blvd.
Wausau, WI 54401
Fax: 715-843-8559
E-mail: robbyn.merriam@wpsic.com

 

 
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