Eligibility and Benefit Questions
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How to Access Your Online Member Guide
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You can access online Member Guides using the Request an ID Card or Member Guide tool, located in the post-login area of your Member section.
If you have not yet registered, you will need to in order to set up your User ID and password to use for logging in. Then, just login (Go to Your Account), and click the link Request an ID or Member Guide.
If a new Member Guide has been issued recently, it will appear as a PDF at the top of the "Request" page, which you can download to view or print.
If a Member guide has not been issued recently, and there is no PDF at the top of the page, simply use the tool to request a new one. Our system will generate a PDF, which will be available to download from the "Request" page in just one or two business days--a great improvement over snail mail!
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You can access online Member Guides using the Request an ID Card or Member Guide tool, located in the post-login area of your Member section.
- Where is my effective date listed?
- We display the most current eligibility data on file, just login to your member account, click on Your Eligibility & Benefits and then press the View Benefits link.
- Why can’t I see my eligibility in my online account?
- It could be that you have a future effective date, you will need to enter that date (or a date after it) when using your online account tools.
- Why does my drug benefit display as N/A?
- The drug benefit will display as Not Applicable (N/A) because it is covered under your medical benefit.
- My benefit information is not correct.
- Please contact Member Services Call Center to resolve your questions on benefit information. Phone: 888-915-4001. Monday - Thursday, 7:00am - 7:00pm and Friday, 7:00am - 4:30pm (CST).
