WPS Health Solutions experienced system issues with Gateway Express claim file submissions on 01/15/2018. As a result, some claim files submitted were not immediately passed to the processing systems that day. Files that were impacted that day were submitted for processing on Tuesday 1/16/2018. File acknowledgements were routed to trading partners by Tuesday as well.
In addition to the file routing issue, we have experienced some other similar ongoing issues with our Gateway Express transaction submissions beginning in August 2017, including the following:
We are also aware that some trading partners are receiving “time-out” errors when sending or retrieving Gateway Express transactions this week, and are working to resolve this issue as quickly as possible.
We appreciate your patience and assistance in helping us work through these issues, and apologize for the difficulties they have caused for our Gateway Express trading partners. We remain committed to moving forward with successful migration to WPS Gateway Express.