PC-Ace Pro32 Upgrade Instructions

NOTE: THIS ELECTRONIC CLAIM SUBMISSION SOFTWARE INFORMATION IS FOR PC-ACE PRO32 DISTRIBUTED ONLY BY WPS HEALTH INSURANCE. DO NOT PERFORM THE UPGRADE IF YOU ARE USING PC-ACE FROM AN INSURANCE CARRIER OTHER THAN WPS. IF YOU HAVE AN OLDER PC-ACE VERSION AND THE PC-ACE PRO32 WAS DISTRIBUTED BY WPS YOU CAN PROCEED WITH THE UPGRADE TO VERSION 2.44 OF THE SOFTWARE.

Please complete the following steps to initiate and secure your PC-Ace Pro32 software upgrade as soon as possible:

Step 1

• Download the PC-Ace Pro32 Upgrade to Version 2.44
  Note: You must have PC-Ace already installed to complete this upgrade.

Step 2

The 'File Download' box will appear

a) Select 'Run' if you wish to perform the upgrade now, while on-line.

b) Select 'Save' if you wish to save the file, pcaceup.exe, to your hard (C:) drive and run the upgrade at a later time. DO NOT SAVE PCACEUP.EXE TO YOUR WINPCACE FOLDER. When you are ready to perform the upgrade, locate the file pcaceup.exe in your hard drive and double click on the file to execute the upgrade program.

Step 3

A pop-up box will appear that acknowledges the PC-Ace Pro32 Claims Processing System Wise Installation Wizard has been initialized.

Step 4

You will be asked to enter a password to continue.

You can email the Medicare Helpdesk for Medicare at:
edimedicarea@wpsic.com
edimedicareb@wpsic.com

or call:
1-866-503-9670 for MAC J5, MAC J8 or J5 National Part A
1-877-567-7261 for WI, MN and IL Part B

You can contact TRICARE/WPS Commercial/Family Care/BLTS Helpdesk at:
1-800-782-2680 or by email at edi@wpsic.com

Step 5

You will see a 'Backup Reminder', if you wish to backup your PC-Ace prior to doing the upgrade select 'No' and do so. If not, select 'Yes' to proceed with the update.

Step 6

Review the 'Welcome' information and follow the suggested actions. When you are ready to continue, select the 'Next' button.

Step 7

Select the 'Next' button to continue with the upgrade on the Start Update screen.

Step 8

Select the 'Next' button to continue with the upgrade on the Read Me File screen.

Step 9

Upon successful completion of the upgrade you will see the 'Update Complete' pop-up box. Select 'Finish.'

Step 10

The last notice is a 'Backup Reminder', be sure to run another backup after you have completed this upgrade. Select 'Ok' to exit.

View Your PC Ace Pro32 Users Guide

Select your applicable User Guide to view it in PDF format. The User Guide(s) can be printed for your future reference:

Medicare, TRICARE, and WPS Commercial

• Professional User Guide
• Institutional User Guide

Family Care and Bureau of Long Term Support (BLTS) Program User Guides

• Institutional Claims Quick Start
• Institutional Full User Guide
• ProfessionalClaims Quick Start
• Professional Full User Guide

We strongly encourage you to initiate your upgrade to Version 2.44 of PC-Ace Pro32 as soon as possible. Support for your current version will be phased out shortly. Also, be sure to download the new PC-Ace Pro32 Users Guide with updated information regarding Version 2.44.

Sincerely,
WPS Electronic Data Services (EDI)