Adobe Reader XI (Version 11.0) Claim printing issue: 12/27/2012
This technical bulletin describes a problem printing claims in PC-ACE Pro32 using the image overlay (Adobe Reader) method. A change made in the recently released Adobe Reader XI (Version 11.0) is responsible for this problem.
Impacted Configurations: The problem described in this technical bulletin impacts customers who print claims using the image overlay method, and who have Adobe Reader XI (Version 11.0) or later installed.
Problem Description/Symptoms: The user has recently installed or upgraded to Adobe Reader XI (version 11.0) or a later version. Adobe Reader XI now recognizes the claim form PDF file as "modified" when previewing claims in PC-ACE Pro32 using the image overlay method, and subsequently prompts the user to save the changes when closing Adobe Reader. This prompt is unnecessary and may be confusing to the user.
Problem Resolution: PC-ACE Pro32 users experiencing this symptom should visit the following page on the Soft Ware Designer website...
...and scroll down to the section titled "Problem #3 - Adobe Reader Prompts To Save Changes When Exiting." They should download and run the patch provided in this section to eliminate the unnecessary Adobe Reader prompt.
IMPORTANT CHANGES regarding PC-ACE and 5010 format claims:
PC-Ace Pro32 is a "stand alone" software package that creates a patient database and allows your office to electronically submit most WPS commercial, Medicare Part B IL, MN, WI, MAC J5 A & B, MAC J8 A & B, J5 National Part A, TRICARE West Region, TRICARE For Life Direct and TRICARE Foreign claims electronically.
If you are interested in obtaining the PC-Ace Pro32 software it is available for download on this website. If you are a new submitter you will also need to complete an EDI Agreement and request form in addition to downloading the Full Install of PC-Ace Pro32 V2.44. Existing PC-Ace users please download V2.44 upgrade instead of Full Install. If you need further assistance please contact WPS Electronic Data Services Department.
Toll-free 1-800-782-2680 (Option #2)
You can also download the EDI Agreement paperwork by selecting one of the following links
Communication Software is required to transmit claims and receive electronic reports:
Hyper terminal Set-Up Instructions
Hyper terminal is a Windows based product not supported by WPS, however, WPS will provide set-up instructions.
Worldgroup Manager Install
(Can be used with Windows XP and Vista if additional Microsoft patches are applied)
(If you do not have any version of PC-Ace on your PC)
(If you currently have a version of PC-Ace on your PC)