PC-ACE Pro32 Users that have Avast Antivirus Program,
It has come to our attention that a recent update of the Avast antivirus program has created a problem for PC-ACE Pro32 users. The Avast program is falsely identifying several PC-ACE Pro32 program files as suspect and moving them to the Avast quarantine. These files do NOT contain viruses and should NOT have been quarantined. We have reported these FALSE POSITIVES to Avast for those files we know to be affected. One of the affected files is the main PC-ACE Pro32 program file (PCACE32.EXE). The most commonly reported symptom of this Avast problem is the following message reported by Windows when the user attempts to launch PC-ACE Pro32 from the desktop shortcut ...
The item 'pcace32.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?
The resolution to this Avast problem is to restore the PC-ACE Pro32 files from the Avast quarantine, simultaneously adding them to the Avast exceptions list. Here are the steps needed on the Avast 2015 Free product. These steps may be different on other versions of the Avast software.
**Note: You may also contact our EDI Help Desk for help with these instructions.
Notice of issue from vendor received 2/6/2015
PC-Ace Pro32 is a "stand alone" software package that creates a patient database and allows your office to electronically submit most WPS Health Insurance, Medicare MAC J5 and J8 Parts A & B, Medicare J5 National Part A, TRICARE For Life Direct and TRICARE Foreign claims electronically.
Claims Submission Methods
If you are interested in obtaining the PC-Ace Pro32 software to submit claims directly to WPS, it is available for download on this website. If you are a new submitter you will also need to Register for a WPS Trading Partner number, complete an EDI Agreement and download the Full Install of PC-Ace Pro32 V2.60 . Existing PC-Ace users please download V2.60 upgrade instead of Full Install. If you need further assistance please contact WPS Electronic Data Services Department.
Toll-free 1-800-782-2680 (Option #2)
ATTENTION: PC-ACE Pro32 V2.70 and Windows 10
Beginning on July 29, 2015, Microsoft will make Windows 10 available to current users of Windows 7 and Windows 8.1. The product will be distributed via download, and at no cost for many existing Windows users and there may be a high number of early adopters.
While WPS is committed to supporting PC-ACE Pro32 on Windows 10, Microsoft’s release date of July 29th did not allow our Vendor adequate compatibility testing prior to the July 2015 (2.7) release. Compatibility testing will instead be completed as part of the October 2015 (2.8) release. As such, we strongly recommend that PC-ACE Pro32 users delay installation of Windows 10 until October, after the 2.8 release of PC-ACE Pro32 has taken place, as we will be unable to support PC ACE on Windows 10
(**Note that Microsoft will allow users to upgrade for free for up to a year).
(If you do not have any version of PC-Ace on your PC)
(If you currently have a version of PC-Ace on your PC)