Website Frequently Asked Questions
- How can I quickly access a page I frequently use?
- When I do a search, is there any way to narrow down the results to get only the information that I want?
- What can I do if the blue left hand navigation bar covers text within the middle of a Web page?
- How do I open a document that has the following graphic next to it?
- What should I do when I receive a pop-up entitled "Foresee Results Customer Satisfaction Survey?"
- How can I search a specific area of the WPS Medicare Website?
- How do I know if I am on the correct page for my contract?
- How can I arrive at a specific area of the Website quickly and with few steps as possible?
- How can I submit a question via e-mail?
- How can I share a functionality problem I encountered with the WPS Medicare's Website?
- Is there a way to get notification of changes to the Website on a regular basis?
- Where can I find specific information regarding my area of specialty?
- Where can I find more guidance on Electronic Data Interchange (EDI)?
1. How can I quickly access a page I frequently use?
If you consistently use a specific page on the WPS Medicare Website and wish to access the page quickly, please utilize your "bookmark" option within your Web browser. Within Internet Explorer, select "Favorites" from and "Add to favorites" from the top toolbar. This will allow you to name the page and after selecting "OK," you will be able to access this page directly by selecting the page name from your "Favorites" toolbar.
2. When I do a search, is there any way to narrow down the results to get only the information that I want?
There are a couple solutions to this problem. After you enter your search terms in the search field, select an option from the dropdown menu on the left. This will allow you to only select the area of the Website that you are interested in searching. You can also refine your search by using the tips at
http://googlemini.wpsic.com/user_help.html.
There are more tips for both searching and navigating the Website at http://www.wpsmedicare.com/tutorial_help.shtml. From this Web page, you will also find general information and guidance on the WPS Medicare Website.
3. What can I do if the blue left hand navigation bar covers text within the middle of a Web page?
If you encounter a page where the text is not visible, please verify your screen text is set to Medium (select "View," "Text Size," then "Medium") and that your screen resolution is set to 1024X768 (from the start menu, select "Settings," "Control Panel," then "Change the Screen Resolution."
4. How do I open a document that has the following graphic next to it?
The following graphic signifies that the document is available within Adobe. To open documents that are affiliated with this document you need to install Adobe Acrobat to your computer. To download this free software please visit Adobe's Website at: http://www.adobe.com/products/acrobat/readstep2.html 
.
5. What should I do when I receive a pop-up entitled "Foresee Results Customer Satisfaction Survey?"
If, while visiting the WPS Medicare Website, you receive a window that states "Customer Satisfaction Survey," please complete the questionnaire. We value these responses and utilize them to determine aspects users enjoy and areas where WPS can improve the Medicare Website.
6. How can I search a specific area of the WPS Medicare Website?
If you wish to search one of the following specific areas of the Website, Business, Education, Fees, Publications, or Self-Service, please select the drop down arrow within the red box at the top of the screen. This will provide the specific areas offered as individual page searches. After selecting a specific area you would like to search, enter the term or phrase you are seeking within the empty box and select "search."
7. How do I know if I am on the correct page for my contract?
If you are a Part A or a Part B provider that provides services within the states of Iowa, Kansas, Missouri, or Nebraska, please select "Part A/Part B MAC" from http://www.wpsmedicare.com. After entering this site, you can ensure you are on pages that apply to your contract by verifying that within the left hand corner of your page "MAC" appears.
8. How can I arrive at a specific area of the Website quickly and with few steps as possible?
If you need a quick answer, please utilize the primary (top) navigation drop downs. You can access the drop downs by hovering your cursor over one of the headings. For example, if you hover your cursor over "Education" within the primary navigation area, more options will appear. If you are looking for the education schedule, you can quickly arrive at the page by one click - hover above "Education" and select "Education Schedule" from the drop down options. Primary navigation drop downs are options available that are capable of bringing you to your desired page within one click.
9. How can I submit a question via e-mail?
If you would like to submit a question via e-mail and receive a response within 45 days, after selecting your contract from http://www.wpsmedicare.com, select the "Contact Us by e-mail" option located within the yellow box in the upper right hand corner of any page.
10. How can I share a functionality problem I encountered with the WPS Medicare's Website?
If you have encountered a problem with the WPS Medicare Website's functionality, please send an e-mail to MedicareAdmin@wpsic.com.
11. Is there a way to get notification of changes to the Website on a regular basis?
WPS Medicare sends e-mail notifications every week regarding Medicare news, upcoming educational events, and information about the Website. Simply go to http://www.wpsmedicare.com/listserv and click on "Subscribe now by clicking here!" Enter your e-mail address and sign up for the J5 MAC General Medicare Part A and Part B Messages. There is also an option to sign up for less frequent specialty-specific messages.
12. Where can I find specific information regarding my area of specialty?
The WPS Medicare Website recognizes the importance of specialty-specific information and offers an area designated for specific providers. To access information specifically related to a specialty please select "Education" from the top navigation bar. From here, select "Provider Types." The direct Web address for specialty-specific information is http://www.wpsmedicare.com/mac/
education/prov_types.shtml.
13. Where can I find more guidance on Electronic Data Interchange (EDI)?
From the EDI page (http://www.wpsmedicare.com/mac/business/edi.shtml), click on "Comprehensive EDI Information." This will take you to WPS' Corporate EDI page. It will look different from the page you just left, because you are leaving the WPS Medicare Website, and going to the WPS Corporate Website. You can find all the EDI information you need on this site.
Page Last Updated: Wednesday, 31-Dec-2008 10:48:41 CST
