Claim Status Questions
WPS Medicare frequently receives telephone calls to our Provider Customer Support Center and/or written correspondence from providers, billing services, etc. requesting the status of a Medicare claim they filed to WPS Medicare for a beneficiary. These requests are often referred to as "claim status requests" or "insurance tracers." WPS Medicare does not verify the status of a claim by telephone calls to our Provider Customer Support Center and/ or through written correspondence. However, WPS Medicare offers alternative resources to providers, billing services, etc. for obtaining claim status information.
The first resource is the Interactive Voice Response (IVR) telephone system. The IVR provides Medicare-related information 24 hours a day, including claim status information. The IVR also allows you to access information on beneficiary eligibility, provider summary (payment) information, checks, deductibles, pricing, telephone numbers, addresses, and appeals. For additional information on the IVR, please visit the WPS Medicare Website below:
http://www.wpsmedicare.com/part_b/selfservice/ivr.pdf 
The second resource is the Centers for Medicare & Medicaid Services (CMS) Secure Net Access Portal (C-SNAP). C-SNAP offers patient eligibility and claim status information in a secure Internet environment. C-SNAP is available 24 hours a day, 7 days a week. For additional information on C-SNAP, please visit the Website https://www.medicareinfo.com/apps/cms/home.do 
, or contact C-SNAP Support at 877-476-8116.
We also have an article available on our Website that provides additional information on these resources.
Page Last Updated: Thursday, 18-Feb-2010 15:43:33 CST
