IVR Tip - Entering Patient Names Using Your Phone's Touch-Tone Keypad
If you are having trouble with the Interactive Voice Response (IVR) recognizing patient names when you speak them, simply touch-tone the name instead. This is a quick and simple process.
In order to enter the patient's name using the touch-tone, you must use the numbers on the telephone keypad that corresponds to the letters in the name.
*** You only need to enter the patient's last name followed by the first initial ***
For example:
John Smith would be entered as 764845;
S = 7, M = 6, I = 4, T = 8, H = 4, J = 5
Juan Espinosa would be entered as 377466725;
E = 3, S = 7, P = 7, I = 4, N = 6, O = 6, S = 7, A = 2, J = 5
Manqi Xiong would be entered as 946646;
X = 9, I = 4, O = 6, N = 6, G = 4, M = 6
Please note that a different process exists for using the touch-tone to key alpha characters in Medicare and provider numbers. For a comprehensive list of IVR instructions, please refer to our Website:
http://www.wpsmedicare.com/provider/pdfs/ivr.pdf 
Page Last Updated: Tuesday, 15-Jul-2008 10:45:23 CDT
