Self-Service - Interactive Voice Response (IVR) System
This is the eighth in a series of articles about Self Service Technology. The article today will focus on the Interactive Voice Response (IVR) System.
How to Reach the IVR:
Illinois: 1-877-908-9499
Michigan: 1-877-567-7201
Minnesota: 1-877-908-8470
Wisconsin: 1-877-567-7176
The IVR offers the provider community quick and easy access to Medicare-related information 24 hours a day. Simply call the toll-free telephone number listed above to access Medicare claims information and patient eligibility.
You can access the IVR by either speaking the required information or entering it using your telephone touch-tone keypad. For complete instructions and helpful hints on using the IVR visit: http://www.wpsmedicare.com/part_b/selfservice/ivr.pdf 
What is Available on the IVR?
| Touch-tone Option | Vocal Option |
| 1 | Eligibility |
| 2 | Claim Status |
| 3 | Provider Summary |
| 4 | Checks |
| 5 | Deductibles |
| 6 | Pricing |
| 7 | Questions |
When is the IVR Available?
Monday - Friday 7:00 am - 6:00 pm CT*
*Please note the IVR is available 24 hours a day, 7 days a week; however, functions that require the input of a National Provider Identifier (NPI), Provider Transaction Access Number (PTAN), and Taxpayer Identification Number (TIN), such as eligibility and claim status, rely upon availability of the claims processing system. The time noted above reflects the standard hours of operation when all IVR functions are available for use. Although some functions may be available outside of the standard hours of operation.
Please Remember:
Customer Service Representatives are prohibited from giving you information that can be obtained using the IVR. However, they will assist you with more complex inquiries.
Page Last Updated: Thursday, 18-Mar-2010 05:54:30 CDT
