WPS Health Insurance

Claim Questions

Why can't I see all my claims on file?

Some claims are considered "sensitive" based on the diagnosis and will not display. Please contact Member Services: (via email) or by phone toll-free: 800-332-6451
Monday–Friday: 7:30 a.m.–5:00 p.m.

Why can't I view the claims for my spouse or dependent child?

Claims can not be viewed for the spouse or any dependent over the age of 18 due to HIPAA privacy requirements.

Can I view my children's information on my ex-spouses policy?

Because you are not on the policy, we are unable to create an online account for you to access your children's information. You do have the right to access this information and can do so by contacting Member Services. Member Services will verify you are the mother/father, then provide the appropriate information.

Member Services toll-free: 800-223-6048.
Monday–Friday: 7:30 a.m.–5:00 p.m. (CT).