Claim Questions

Some claims are considered "sensitive" based on the diagnosis and will not display. Please contact Member Services: (via email) or by phone toll-free: 1-888-915-4001
Monday–Thursday: 7:00 a.m.–5:00 p.m. and Friday: 8:00 a.m.–4:30 p.m. (CT).

Claims can not be viewed for the spouse or any dependent over the age of 18 due to HIPAA privacy requirements.

Because you are not on the policy, we are unable to create an online account for you to access your children's information. You do have the right to access this information and can do so by contacting Member Services. Member Services will verify you are the mother/father, then provide the appropriate information.

Member Services toll-free: 1-888-915-4001.
Monday–Thursday: 7:00 a.m.–7:00 p.m. and Friday: 7:00 a.m.–4:30 p.m. (CT).