At this time, only Subscribers can access their online Member Guide. After you log in to the Member portal, navigate to Documents > Search your Documents. Select the Document Type of Member Guide/Benefit Booklet from the drop-down listing and change the From date to a date before your effective date and click Search.
We display the most current eligibility data on file. Just log in to your member account, select Benefit & Claim Information, and then select the Plan Benefits link. The policy effective date is located under the Benefits section of the page.
It could be that you have a future effective date. You will need to enter that date (or a later date) when using your online account tools.
The drug benefit will display as Not Applicable (N/A) because it is covered under your medical benefit.