WPS Health Insurance

Accessing Your Account Information Assistance

Registering Online

Who can register for online account access?

Active Members and eligible dependents, (eligible dependents are usually dependents over 18 years old).

What are the criteria for creating a username?

Your username must be at least 6 characters, and no more than 20. Spaces are acceptable in the username.

Are there any limitations on passwords?

Your password must be:

  • at least 9 characters long (no more than 20), and must contain at least
  • 2 uppercase letters
  • 2 lowercase letters
  • 2 numbers, and a combination of
  • at least 2 special characters
    pound signs (#), dollar signs ($), percent signs (%), ampersands (&), underscores (_), or dashes (-)).

It may help you remember your password if you think of the numerical and special characters as letter symbols, or use a short sentence as the password.

Example: Thi$1$MyPa$$w0rd. (Do not use this specific example).
This example uses 16 characters, at least 2 lower case and 2 uppercase letters, and substituates the 'I' with a number one, and the 'o' with a zero. All the 'S's use the dollar sign ($).

Information to have handy before calling WPS:
  • Full Name
  • Member number
  • Date of Birth
I'm unable to set up my online account (register)

When you are registering, review the register form to make sure your name and date of birth are correct. If this is not the issue, it could be your effective date.

If your effective date has not yet occurred, you will need to wait until your effective date before you can be considered an active member, and thus, able to register for online access.

If none of the above apply, please contact Member Services (via e-mail) or by Phone: 888-915-5477, 8:00am - 4:00pm (CST) (M-F).

When you call, please be at your computer with the WPS site on screen.

Logging-in

I'm unable to log into my Member account

You will have had to register to set up your user name and login for access to your Member account. If this is the case, and you are still experiencing problems, please contact Member Services (via e-mail) or by Phone: 888-915-5477, 8:00am - 4:00pm (CST) (M-F).

When you call, please be at your computer with the WPS site on screen.

I know my user name, but I forgot my password

A temporary password will be sent to you via e-mail. If no e-mail address is listed we will send your password to your mailing address on file. Visit the forgot password page to request your password.

I forgot both my user name and my password

Please call 888-915-5477 for assistance, 8:00am - 4:00pm (CST) (M-F).

Information to have handy before calling WPS
  • Full Name
  • Customer (Member) number
  • Date of Birth
  • User Name