Members

Questions About Benefits & Claims
• Call 1-800-634-6448
• TTY/TDD Numbers:
- 608-222-2450
• Use Secure Messaging (see right "Send a Privacy-Protected Message,")
• Mail to "WPS Member Services Administrative Operations" at our address.

Medical Preauthorizations
• Call 1-800-634-6448
• Fax: (608) 226-4777 or
• Fax: (608) 226-4711
Attn: WPS Preauthorization Department

Automated Claim Status
For a fast, fully-automated way to check the status of your claims 24-hours-a-day, call 800-221-5319

Submitting a Claim
Most health care providers will file claims for you. However, if you need to submit a claim, please write your WPS Member Number (as found on your Member card) on each page of the claim and mail it to "WPS Claims" at our address.

Questions About Using the Web Site
Call 888-915-5477. When you call, please be at your computer with the WPS site on screen.
Monday - Friday, 7:00am - 4:30pm (CST)

Patient Choice Network Member Services
888-915-4160

General Contact Information

WPS Mailing Address
P.O. Box 8190
Madison, WI 53708

WPS Fax Number:
608-243-6139

General Hours of Operation:
Monday - Thursday
7:00am - 7:00pm (CST)
Friday
7:00am - 4:30pm (CST)

Send a Privacy-Protected Message
After you have enrolled in a plan, WPS offers a secure way for you to post personal questions (including health-related questions) via the Web site. You will receive our response to your questions in one day. To access Secure Messaging, login to your member area. Or register if you do not already have login information.

Email
Send your non-health related message, question, or problem to: member@wpsic.com. Please note you should not send any confidential information to this address. If you have a question regarding private information, please use Secure Messaging (see "Send a Privacy-Protected Message," above).