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Members
Questions About Benefits & Claims
• Call 1-800-634-6448
• TTY/TDD Numbers:
- 608-222-2450
• Use Secure Messaging (see right "Send a Privacy-Protected Message,")
• Mail to "WPS Member Services Administrative Operations" at our address.
Medical Preauthorizations
• Call 1-800-634-6448
• Fax: (608) 226-4777 or
• Fax: (608) 226-4711
Attn: WPS Preauthorization Department
Automated Claim Status
For a fast, fully-automated way to check the status of your claims 24-hours-a-day, call 800-221-5319
Submitting a Claim
Most health care providers will file claims for you. However, if you need to submit a claim,
please write your WPS Member Number (as found on your Member card) on each page of the claim
and mail it to "WPS Claims" at our address.
Questions About Using the website
Call 888-915-5477. When you call, please be at your computer with the WPS site on screen.
Monday - Friday, 7:00am - 4:30pm (CST)
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General
Contact Information
WPS Mailing Address
P.O. Box 8190
Madison, WI 53708
WPS Fax Number:
608-243-6139
General Hours of Operation:
Monday - Thursday
7:00am - 7:00pm (CST)
Friday
7:00am - 4:30pm (CST)
Send a Privacy-Protected Message
After you have enrolled in a plan, WPS offers a secure way for you to post personal questions
(including health-related questions) via the website. You will receive our response to your
questions in one day. To access Secure Messaging, login to
your member area. Or register if
you do not already have login information.
Email
Send your non-health related message, question, or problem to: member@wpsic.com.
Please note you should not send any confidential information to this address. If you have a question
regarding private information, please use Secure Messaging (see "Send a Privacy-Protected
Message," above).
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